Privacy Policy
Last Updated: August 23, 2026
ADVITALS Nutrition and Supplements ("ADVITALS", "we", "us", or "our") respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how ADVITALS collects, uses, discloses, stores, protects, and manages personal information when you visit or use advitals.ca (the "Website"), purchase products from us, communicate with us, visit our retail location, participate in our promotions, or otherwise interact with ADVITALS.
By using the Website or providing personal information to ADVITALS, you acknowledge this Privacy Policy. Where applicable, we will obtain consent in accordance with applicable privacy laws.
This Privacy Policy should be read together with our Terms & Conditions and Site Disclaimer.
1. Who We Are
ADVITALS Nutrition and Supplements is a nutrition and supplement retailer located in Waterloo, Ontario, Canada.
Our retail location is:
ADVITALS Nutrition and Supplements
440 Erb Street West
Waterloo, Ontario, Canada
Privacy questions, requests, or concerns can be directed to:
Privacy Contact
Email: support@advitals.ca
2. What Is Personal Information?
For the purposes of this Privacy Policy, "personal information" generally means information about an identifiable individual.
Depending on how you interact with ADVITALS, this may include information such as your name, contact information, billing and shipping information, account information, order history, communications with us, and certain technical information associated with your use of our Website.
3. Personal Information We May Collect
We collect personal information only as reasonably necessary for identified purposes and as permitted by applicable law.
3.1 Information You Provide Directly
Depending on how you interact with ADVITALS, we may collect:
- Full name
- Email address
- Telephone or mobile number
- Billing address
- Shipping address
- Account login and account-related information
- Order and purchase information
- Product preferences or information you voluntarily provide to us
- Customer service communications
- Information submitted through our contact forms
- Information provided when participating in promotions, contests, giveaways, or events
- Information submitted through product reviews or testimonials
- Marketing communication preferences and consent records
3.2 Payment Information
When you place an order, payment information is processed through the payment providers and payment technology used by our Shopify store and applicable payment partners.
ADVITALS does not intentionally collect or store complete payment card information when that information is processed directly by a third-party payment processor.
Payment providers may collect and process payment information according to their own privacy policies and applicable security requirements.
3.3 Information Collected Automatically
When you visit the Website, certain technical information may be collected automatically by Shopify and/or third-party technologies used on the Website.
Depending on the services and settings active on our Website, this information may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate geographic information derived from technical data
- Pages visited
- Products viewed
- Referring websites or pages
- Dates and times of Website activity
- Shopping and browsing activity
- Information about how you interact with the Website
- Cookie and similar technology identifiers
3.4 Information From Third Parties
We may receive personal information from third parties where appropriate and permitted by law, including service providers, payment providers, shipping providers, marketing platforms, Shopify, social media platforms, advertising platforms, referral or partner programs, and other service providers used in operating our business.
4. How We Use Personal Information
ADVITALS may use personal information for purposes including:
- Processing and fulfilling orders
- Processing payments
- Shipping and delivering purchases
- Providing local pickup services
- Managing customer accounts
- Providing customer service and responding to inquiries
- Communicating with customers about orders and transactions
- Processing returns, refunds, exchanges, and warranty matters
- Managing promotions, contests, giveaways, and events
- Processing product reviews and customer feedback
- Improving our products, services, Website, and customer experience
- Understanding Website usage and customer preferences
- Detecting, preventing, and investigating fraud or unauthorized activity
- Maintaining Website security
- Complying with legal, regulatory, accounting, tax, and reporting requirements
- Sending marketing communications where permitted and where required consent has been obtained
- Maintaining appropriate business and transaction records
We will not use personal information for materially different purposes without obtaining additional consent where required by applicable law.
5. Consent
Where required by applicable law, ADVITALS will obtain meaningful consent before collecting, using, or disclosing personal information.
The form of consent may vary depending on the circumstances and sensitivity of the information involved.
For information necessary to process a purchase or provide a service you have requested, consent may be provided through the transaction or other appropriate interaction where permitted by law.
For optional purposes such as promotional marketing, we will provide an appropriate opportunity to consent or decline where required.
You may withdraw consent to optional uses of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.
Withdrawal of consent may affect our ability to provide certain services or communications where the information is necessary for that service.
6. Marketing Communications
If you subscribe to ADVITALS promotional communications, we may send you information about products, promotions, events, offers, educational content, or other ADVITALS activities.
Commercial electronic messages, including promotional emails and applicable SMS or other electronic messages, will be sent in accordance with Canada's Anti-Spam Legislation ("CASL") and other applicable laws.
Where required, ADVITALS will obtain consent before sending commercial electronic messages, identify itself appropriately, and provide a functional unsubscribe mechanism.
You can withdraw consent to promotional communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.
Unsubscribing from marketing communications does not prevent ADVITALS from sending necessary transactional or service-related communications, such as order confirmations, shipping updates, account notices, or responses to customer inquiries.
7. Cookies and Similar Technologies
ADVITALS and the technology providers supporting our Website may use cookies, pixels, tags, scripts, local storage, and similar technologies.
These technologies may be used for purposes such as:
- Operating and securing the Website
- Remembering shopping cart and checkout information
- Remembering preferences
- Understanding Website traffic and usage
- Measuring advertising and marketing performance
- Personalizing Website experiences
- Detecting fraud and protecting Website security
- Providing relevant advertising where applicable
Some cookies and similar technologies may be necessary for the Website to function, while others may be optional depending on their purpose and the privacy settings applicable to your location.
Shopify provides privacy and cookie-management tools that merchants can configure based on the jurisdictions in which they operate. Your browser may also provide controls for managing or disabling certain cookies.
Disabling certain cookies may affect Website functionality, including shopping cart, checkout, account, personalization, or other features.
8. Analytics and Advertising Technologies
Depending on the services currently enabled on our Website, ADVITALS may use analytics, advertising, conversion-tracking, or similar technologies provided by third parties.
These technologies may help us understand Website performance, measure marketing campaigns, understand how visitors interact with our Website, and improve our advertising and services.
The specific technologies used may change as we add, remove, or update Website functionality.
Where applicable, privacy and cookie controls may allow you to manage certain optional tracking technologies.
9. Shopify
Our online store is operated using Shopify, which provides the e-commerce technology used to operate our Website, checkout, customer accounts, shopping cart, and related services.
Shopify may process personal information on our behalf and may collect and process information in accordance with its own privacy practices and applicable agreements with ADVITALS.
Shopify's handling of personal information may include information necessary to provide its platform, security, analytics, fraud prevention, payment, personalization, and other services.
Shopify's own privacy practices are described in Shopify's applicable privacy documentation.
10. Third-Party Service Providers
ADVITALS may use third-party service providers to operate and support our business.
Depending on the services we use, these providers may include:
- E-commerce and website technology providers
- Payment processors
- Shipping and delivery providers
- Customer service and communication providers
- Email and SMS marketing providers
- Analytics providers
- Advertising and social media platforms
- Fraud prevention and security providers
- Technology and hosting providers
- Accounting, tax, legal, and professional service providers
We disclose personal information to service providers only where reasonably necessary for legitimate business purposes, to provide requested services, to fulfill orders, or as otherwise permitted or required by law.
Where appropriate, ADVITALS uses contractual or other safeguards designed to require service providers to protect personal information and use it only for authorized purposes.
11. Payment Processing
Payments made through the Website may be processed by third-party payment providers.
These providers may collect payment information directly from you and process it according to their own privacy policies, security practices, and applicable legal requirements.
ADVITALS may receive limited payment-related information necessary to confirm and administer a transaction, such as payment status, transaction identifiers, payment method type, or other information made available to us by the payment provider.
12. Shipping and Delivery Providers
When you place an order, we may disclose information such as your name, shipping address, telephone number, email address, order information, and delivery instructions to shipping or delivery providers where reasonably necessary to fulfill and deliver your purchase.
Shipping providers may process this information according to their own privacy practices.
13. Disclosure for Legal and Safety Reasons
ADVITALS may collect, use, or disclose personal information without additional consent where permitted or required by applicable law.
This may include disclosures:
- To comply with a court order, subpoena, warrant, or other legal requirement
- To respond to lawful requests from government or regulatory authorities
- To investigate fraud, security incidents, or suspected unlawful activity
- To protect the rights, property, or safety of ADVITALS, customers, employees, or others
- To establish, exercise, or defend legal claims
- Where otherwise permitted or required by applicable law
14. Business Transactions
If ADVITALS is involved in a proposed or completed business transaction, such as a merger, acquisition, financing, restructuring, sale of assets, or sale of all or part of the business, personal information may be disclosed to the extent permitted by applicable law and subject to appropriate safeguards and confidentiality obligations where appropriate.
15. International and Cross-Border Processing
Some of our service providers and technology partners may store or process personal information outside Ontario or outside Canada.
As a result, personal information may be subject to the laws of jurisdictions outside Canada and may be accessible to courts, law enforcement, or regulatory authorities in those jurisdictions where legally permitted.
ADVITALS takes reasonable steps to use service providers and contractual or other safeguards appropriate to the circumstances when personal information is transferred or processed by third parties.
16. Retention of Personal Information
ADVITALS retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, comply with legal and regulatory requirements, and meet other legitimate business needs.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When personal information is no longer required, we take reasonable steps to securely delete, destroy, anonymize, or otherwise dispose of it, subject to applicable legal and business record requirements.
17. Security of Personal Information
ADVITALS takes reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of personal information to protect it against loss, theft, unauthorized access, use, disclosure, copying, modification, or destruction.
Depending on the circumstances, safeguards may include access controls, passwords, secure systems, restricted employee access, service-provider agreements, security procedures, and other appropriate measures.
No method of transmitting or storing information over the Internet is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.
18. Privacy Breaches
ADVITALS maintains procedures for responding to actual or suspected privacy breaches.
If a breach of security safeguards involving personal information occurs, we will assess the incident and take steps required by applicable law.
Where applicable law requires notification to affected individuals, regulatory authorities, or other organizations, ADVITALS will provide the required notifications within the applicable timeframe.
Under PIPEDA, organizations are required to report certain breaches to the Office of the Privacy Commissioner of Canada and notify affected individuals when the breach creates a real risk of significant harm, and organizations must maintain records of breaches as required by law.
19. Accuracy of Personal Information
ADVITALS takes reasonable steps to keep personal information accurate, complete, and up to date where necessary for the purposes for which it is used.
You may request correction of inaccurate or incomplete personal information, subject to applicable law.
20. Access to Your Personal Information
Subject to applicable legal exceptions, you may request access to personal information about you that is under ADVITALS's control.
Depending on the circumstances, we may ask you to provide sufficient information to verify your identity before responding to a request.
Requests may include asking:
- Whether ADVITALS holds personal information about you
- What personal information we hold
- How the information is being used
- To whom the information has been disclosed, where applicable
- For correction of inaccurate or incomplete information
We will respond to privacy requests within the time required by applicable law, subject to permitted extensions and exceptions.
21. How to Make a Privacy Request
To request access to, correction of, or information about your personal information, contact us at:
ADVITALS Privacy Contact
Email: support@advitals.ca
Please include enough information to help us understand your request and, where necessary, verify your identity.
We may request additional information reasonably necessary to verify that you are the individual to whom the personal information relates or are otherwise authorized to make the request.
22. Withdrawing Consent
Where ADVITALS relies on consent for the collection, use, or disclosure of personal information, you may withdraw that consent subject to legal or contractual restrictions and reasonable notice.
To withdraw consent, contact us using the information provided in this Privacy Policy or use the applicable preference or unsubscribe mechanism provided by ADVITALS.
Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.
We may continue to retain or use certain information where required or permitted by law, including information necessary for legal, accounting, tax, fraud-prevention, dispute-resolution, or transaction-record purposes.
23. Children's Privacy
Our Website is intended for general consumers and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children where doing so would require consent that has not been obtained.
If you believe that a child has provided personal information to ADVITALS without appropriate consent, please contact us so that we can review and address the situation as appropriate.
24. Third-Party Websites and Social Media
Our Website may contain links to third-party websites, social media platforms, manufacturers, suppliers, community partners, gyms, influencers, or other external services.
This Privacy Policy does not apply to the privacy practices of those third parties.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
25. Reviews, Testimonials, Photos, and User-Submitted Content
If you voluntarily submit a review, testimonial, photograph, comment, social media post, contest entry, or other content to ADVITALS, we may use the information necessary to administer, display, moderate, or otherwise manage that submission.
If you submit content that contains personal information about another person, you are responsible for ensuring that you have the appropriate authority or consent to provide that information to ADVITALS.
Additional terms regarding the use of submitted content may apply under our Terms & Conditions.
26. Fraud Prevention and Security
We may collect and use information to detect, investigate, prevent, and respond to fraud, unauthorized transactions, account abuse, security incidents, and other potentially harmful or unlawful activity.
This may include information relating to orders, devices, accounts, IP addresses, transaction activity, and other technical or transactional data, where reasonably necessary and permitted by law.
27. Do Not Track Signals
Browser "Do Not Track" signals may not be recognized consistently across all browsers, devices, and third-party technologies.
Where applicable, ADVITALS relies on available privacy controls, cookie controls, and other mechanisms supported by Shopify and the technologies used on our Website.
28. Changes to This Privacy Policy
ADVITALS may update this Privacy Policy from time to time to reflect changes to our business, Website, technology, service providers, privacy practices, or applicable legal requirements.
When changes are made, we will update the "Last Updated" date at the top of this page.
Where required by applicable law, we will provide additional notice or obtain additional consent for material changes to our privacy practices.
29. Privacy Complaints
If you have a concern about how ADVITALS handles your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.
You may contact:
ADVITALS Privacy Contact
Email: support@advitals.ca
If you are not satisfied with our response, you may have the right to raise the matter with the applicable privacy oversight authority, including the Office of the Privacy Commissioner of Canada where PIPEDA applies.
30. Applicable Privacy Laws
ADVITALS is based in Ontario and may be subject to Canadian federal and provincial privacy requirements depending on the nature of the information, transaction, customer, and activity involved.
Where PIPEDA or another applicable privacy law applies, ADVITALS will handle personal information in accordance with the requirements applicable to the relevant circumstances.
If a mandatory provision of applicable privacy legislation provides a customer with greater privacy rights than those described in this Privacy Policy, the mandatory legal provision will prevail to the extent required by law.
31. Contact Us
If you have questions about this Privacy Policy, wish to make a privacy request, or have concerns about how ADVITALS handles personal information, please contact us:
ADVITALS Nutrition and Supplements
440 Erb Street West
Waterloo, Ontario, Canada
Privacy Contact:
support@advitals.ca
You may also contact us through our Contact Us page.
ADVITALS is committed to handling your personal information responsibly, transparently, and in accordance with applicable privacy laws.