Return & Refund Policy

Last Updated: August 23, 2026

At ADVITALS Nutrition and Supplements ("ADVITALS", "we", "us", or "our"), we want you to shop with confidence. This Return & Refund Policy explains the conditions under which products purchased from ADVITALS may be returned, exchanged, replaced, or refunded.

This policy applies to eligible purchases made through advitals.ca and, where applicable, purchases made at our ADVITALS retail location.

Nothing in this policy is intended to limit or remove any rights or remedies available to consumers under applicable Canadian or provincial consumer protection legislation.

1. Our 30-Day Return Policy

Subject to the conditions and exclusions described below, ADVITALS accepts eligible returns within 30 days of the original purchase date.

To qualify for a standard return, the product must generally be:

Unused;
Unopened;
Unaltered and untampered with;
In its original packaging;
In resalable condition; and
Accompanied by valid proof of purchase.

Products that have been opened, used, consumed, partially consumed, damaged after purchase, altered, or tampered with generally cannot be returned for change-of-mind reasons.

Different rules may apply where a product is defective, damaged during shipment, incorrectly supplied, recalled, misrepresented, or otherwise subject to rights available under applicable law.

2. Proof of Purchase

Proof of purchase is required to process most returns, exchanges, or refunds. Acceptable proof may include:

An ADVITALS receipt;
An ADVITALS online order confirmation;
An ADVITALS order number; or
Other transaction information that allows us to reasonably verify the purchase.

If you cannot provide proof of purchase, please contact us. We may attempt to locate the transaction in our records, but we cannot guarantee that a purchase can be verified.

3. Change of Mind / Buyer's Remorse

If you change your mind about an eligible product, you may request a return within 30 days of the original purchase date, provided the product satisfies the return conditions described in this policy.

For online orders returned because of change of mind or buyer's remorse, the customer is responsible for the cost of returning the product to ADVITALS.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law or where ADVITALS determines otherwise.

ADVITALS is not responsible for return packages lost or damaged while being returned by a customer. We recommend using a trackable shipping service for mailed returns.

4. Supplements, Food, Beverages, and Consumable Products

For health, safety, hygiene, and product-integrity reasons, opened or used supplements, nutrition products, foods, beverages, powders, capsules, tablets, gummies, bars, liquids, and other consumable products generally cannot be returned because of change of mind, flavour preference, texture, personal preference, or similar reasons.

Please carefully review product flavours, sizes, ingredients, allergens, dietary information, directions, and other product information before opening or consuming a product.

This restriction does not prevent you from contacting us about a product that is defective, damaged, incorrectly supplied, subject to a recall, materially different from what was represented, or otherwise subject to applicable consumer rights.

5. Flavour and Taste Preferences

Taste, flavour, sweetness, texture, mixability, smell, and similar characteristics can be subjective and vary between individuals.

ADVITALS generally cannot accept an opened consumable product for return solely because a customer does not like its taste, flavour, texture, smell, sweetness, or other subjective characteristic.

If you believe the product itself is defective, contaminated, spoiled, incorrectly manufactured, or otherwise has a genuine quality issue, please contact us so that we can review the matter.

6. Damaged Products

If your order arrives damaged, please contact ADVITALS as soon as reasonably possible after receiving the shipment.

Please provide:

Your order number;
A description of the damage;
Photographs of the affected product;
Photographs of the exterior shipping package where applicable;
Photographs of any visible shipping damage; and
Any other information reasonably required to investigate the issue.

Please retain the product and its packaging until we confirm whether they are required for our review or for a carrier claim.

Once the issue has been reviewed, an appropriate remedy may include a replacement, refund, store credit, or another reasonable resolution, depending on the circumstances and applicable law.

7. Defective or Quality-Issue Products

If you believe a product is defective or has a genuine manufacturing or quality issue, please contact us promptly.

Depending on the product and circumstances, ADVITALS may request:

Photographs or video of the product;
The product's lot or batch number;
The expiry or best-before date;
A description of the issue;
Proof of purchase; and
Retention or return of the affected product.

Certain manufacturer defects or warranty matters may need to be reviewed with the manufacturer or distributor. ADVITALS will advise you of the appropriate next steps based on the circumstances.

Nothing in this section limits any remedy available to you under applicable law.

8. Incorrect Product Received

If ADVITALS sends you a product that is different from the product you ordered, please contact us as soon as reasonably possible.

Please do not open or use an incorrectly supplied product unless instructed otherwise by ADVITALS.

After verifying the error, ADVITALS will arrange an appropriate resolution, which may include sending the correct product, providing return instructions, or issuing a refund where appropriate.

Where the error was caused by ADVITALS, you will not be required to pay reasonable return-shipping costs necessary to correct our error.

9. Missing Items

If an item is missing from your shipment, please contact ADVITALS as soon as reasonably possible after receiving your order.

Please provide your order number and identify the missing item.

We may review order records, packing information, shipment details, package weight, photographs, or other relevant information to investigate the issue.

Where an item is confirmed to be missing, ADVITALS will provide an appropriate resolution, which may include shipment of the missing item or a refund.

10. Clearance, Final Sale, and Special-Sale Products

Products clearly identified as Final Sale at the time of purchase are generally not eligible for change-of-mind returns or exchanges.

Clearance or discounted products are not automatically final sale unless they are clearly identified as such at or before the time of purchase.

A Final Sale designation does not remove any rights or remedies that cannot legally be excluded, including applicable rights relating to misrepresented, incorrectly supplied, or otherwise legally non-compliant products.

11. Short-Dated and Clearance Products

ADVITALS may occasionally offer products at a reduced price because they have a shorter remaining shelf life, discontinued packaging, cosmetic packaging damage, or another condition that is clearly disclosed before purchase.

Where the relevant condition or expiry/best-before information is clearly disclosed before purchase, that disclosed condition alone will generally not qualify the product for a return or refund.

This does not affect rights that may arise if the product received materially differs from the condition represented at the time of purchase.

12. Products That Generally Cannot Be Returned

Subject to applicable law and the exceptions described in this policy, the following are generally not eligible for change-of-mind returns:

Opened supplements;
Opened protein powders or nutrition powders;
Opened foods, snacks, bars, or beverages;
Partially consumed products;
Products with broken seals;
Products that have been used or tampered with;
Products damaged after purchase by the customer;
Products not in resalable condition;
Products clearly identified as Final Sale;
Gift cards, except where required by law; and
Other products that cannot reasonably be resold for health, hygiene, or safety reasons once opened or used.

13. Exchanges

Eligible unopened products may be exchanged within the applicable 30-day return period, subject to product availability and the conditions of this policy.

If the replacement product has a different price, the customer will be responsible for any price difference or will receive the applicable difference where appropriate.

For online purchases, it may be necessary to process the original product as a return and place a separate order for the replacement product.

14. How to Start an Online Return

Before mailing an online return, please contact ADVITALS so that we can confirm eligibility and provide return instructions.

Email: support@advitals.ca

Please include:

Your full name;
Your order number;
The product you wish to return;
The reason for the return; and
Photographs where the product is damaged, defective, or incorrect.

Please do not mail a return until ADVITALS has confirmed the appropriate return procedure.

15. In-Store Returns

Eligible products may be brought to our Waterloo retail location for review:

ADVITALS Nutrition and Supplements
440 Erb Street West
Waterloo, Ontario, Canada

Please bring the product and proof of purchase.

Products returned in store remain subject to the eligibility requirements and exclusions described in this policy.

16. Return Shipping Costs

For eligible change-of-mind online returns, the customer is responsible for return-shipping costs.

Where a return results from an error by ADVITALS, such as an incorrect product being shipped, or where ADVITALS otherwise agrees to cover return shipping, we will provide appropriate instructions.

Return-shipping arrangements for damaged or defective products will be determined based on the circumstances of the claim and applicable law.

17. Inspection of Returned Products

Returned products may be inspected before a refund or exchange is approved.

ADVITALS may decline a voluntary change-of-mind return if the product does not satisfy the eligibility requirements disclosed in this policy, including where the product has been opened, used, altered, damaged, tampered with, or is otherwise not in resalable condition.

This does not limit statutory rights or remedies that may apply independently of our voluntary return policy.

18. Refunds

Once an eligible return has been received and reviewed, ADVITALS will notify you regarding the outcome of the return.

If a refund is approved, it will generally be issued to the original payment method where reasonably possible.

The time required for a refund to appear in your account after it has been processed may depend on your bank, credit card issuer, payment provider, or other financial institution.

Any refund required by applicable consumer protection legislation will be provided within the timeframe required by that legislation.

19. Original Shipping Charges

Original shipping charges are generally non-refundable when an eligible product is returned solely because of change of mind or buyer's remorse.

Shipping charges may be refunded where appropriate because of an ADVITALS error or where required by applicable law.

20. Free-Shipping Orders and Returns

If an order originally qualified for a free-shipping promotion and the customer later makes an eligible change-of-mind return, ADVITALS will not retroactively charge the customer for the original standard shipping solely because the remaining order value falls below the promotional free-shipping threshold, unless such a condition was clearly disclosed as part of the promotion before purchase.

The customer remains responsible for applicable return-shipping costs for voluntary change-of-mind returns.

21. Promotional Items, Bundles, and Free Gifts

Products purchased as part of a bundle, Buy One Get One offer, gift-with- purchase promotion, or similar offer may be subject to the terms disclosed with that promotion.

Where a return causes the original purchase to no longer qualify for a promotional benefit, ADVITALS may adjust the refund to reflect the promotional terms that were clearly disclosed before purchase, to the extent permitted by applicable law.

Where required by the applicable promotion, a free promotional item may need to be returned unused and unopened with the qualifying product.

22. Gift Cards

Gift cards are generally non-refundable and cannot be redeemed for cash, except where required by applicable law.

Purchases made using a gift card may be refunded to a gift card or other appropriate payment method depending on the original transaction and applicable payment-system requirements.

23. Manufacturer Warranties and Guarantees

Certain products may be covered by a manufacturer's warranty, satisfaction guarantee, or other manufacturer program.

Manufacturer programs are subject to the manufacturer's own eligibility requirements, terms, deadlines, and claim procedures.

Where appropriate, ADVITALS may assist you with information about contacting the manufacturer or distributor.

Manufacturer warranty terms do not remove any rights that you may have against ADVITALS under applicable law.

24. Product Recalls

If ADVITALS becomes aware of a product recall or safety notice affecting products we sell, we may take reasonable steps to communicate relevant information to affected customers where appropriate and where contact information is available.

Recall remedies will be handled in accordance with the applicable recall instructions, manufacturer requirements, regulatory directions, and applicable law.

25. Adverse Reactions and Medical Concerns

If you experience an unexpected or concerning reaction after using a product, discontinue use and seek appropriate medical advice where necessary.

A suspected adverse reaction does not automatically establish that a product is defective. However, you may contact ADVITALS and/or the product manufacturer to report the issue and obtain relevant product information.

Please retain the product, packaging, lot number, and expiry information if you intend to report a suspected product-quality or adverse-reaction issue.

26. Online Order Cancellations

If you wish to cancel an online order, contact ADVITALS as soon as possible.

We will make reasonable efforts to cancel an order that has not yet entered fulfillment or been shipped.

Once an order has been processed or shipped, cancellation may no longer be possible and the applicable return provisions of this policy will apply.

This section does not restrict cancellation rights that may otherwise be available under applicable consumer protection legislation.

27. Consumer Protection Rights

ADVITALS's 30-day return policy is a voluntary store policy and is separate from rights and remedies that may be available to consumers under applicable law.

Nothing in this policy is intended to waive, exclude, restrict, or replace a mandatory consumer right or remedy.

Depending on the circumstances, applicable consumer protection legislation may provide additional rights relating to matters such as misrepresentation, online agreements, non-delivery, unauthorized charges, or other legally protected situations.

Where a mandatory legal requirement conflicts with this policy, the applicable legal requirement will prevail.

28. Abuse of the Return Policy

ADVITALS reserves the right, to the extent permitted by law, to refuse voluntary returns or take reasonable measures where there is evidence of fraud, return abuse, product tampering, falsified purchase information, or other improper activity.

This provision does not affect mandatory consumer rights or legitimate defective-product claims.

29. Relationship With Other ADVITALS Policies

This policy should be read together with our:

30. Changes to This Policy

ADVITALS may update this Return & Refund Policy from time to time to reflect changes to our products, operations, Website, business practices, or applicable legal requirements.

When the policy is updated, the "Last Updated" date at the top of this page will be revised.

The return conditions communicated at the time of a purchase will apply to that purchase, subject to mandatory rights under applicable law.

31. Contact Us

If you have questions about a return, refund, exchange, damaged product, incorrect item, missing item, or product-quality concern, please contact us: