Shipping Policy

Last Updated: August 23, 2026

Thank you for shopping with ADVITALS Nutrition and Supplements ("ADVITALS", "we", "us", or "our"). We are committed to processing and shipping your order as efficiently and reliably as possible.

This Shipping Policy explains how orders placed through advitals.ca are processed, shipped, delivered, and handled in the event of delays, address errors, missing parcels, damaged shipments, or other delivery issues.

This policy should be read together with our Terms & Conditions and Return & Refund Policy.

1. Where We Ship

ADVITALS currently ships eligible online orders within Canada.

Shipping availability, service levels, and rates may vary depending on the delivery address, postal code, package size, weight, carrier availability, and other factors.

Certain rural, remote, northern, or otherwise difficult-to-service locations may have limited shipping options or additional shipping charges.

The shipping options and applicable charges available for your specific address will be displayed during checkout where available.

If a particular destination cannot be serviced by the available shipping options, ADVITALS may contact you to discuss available alternatives.

2. Shipping Charges

Shipping charges are calculated based on factors such as the destination, package weight and dimensions, selected shipping service, and applicable carrier rates.

The applicable shipping charge will be displayed at checkout before you complete your purchase, unless a promotional offer provides otherwise.

Applicable taxes may be charged on shipping and other taxable amounts in accordance with applicable tax laws.

Free Shipping

ADVITALS currently offers free Canada-wide shipping on eligible orders of $149.99 CAD or more, before applicable taxes and after any applicable discounts, unless otherwise stated in the relevant promotion or offer.

Free-shipping eligibility may be subject to product, destination, weight, size, promotional, or other restrictions. Any applicable restrictions will be communicated at checkout or in the applicable promotional terms.

Rural, remote, northern, or other locations that incur exceptional carrier charges may not qualify for standard free-shipping service. Where applicable, the available shipping options and charges will be displayed at checkout.

ADVITALS reserves the right to modify or discontinue promotional shipping offers in accordance with applicable law. The shipping terms displayed at checkout for an order will apply to that order.

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully authorized and the order has been received.

Business days generally exclude Saturdays, Sundays, and statutory holidays observed in Ontario.

Processing time refers to the time required for ADVITALS to prepare your order for shipment. It does not include carrier transit time.

During periods of unusually high order volume, promotions, holidays, product launches, or other circumstances, processing may take longer.

If a significant processing delay is expected, ADVITALS may contact you using the contact information provided with your order.

4. Estimated Delivery Times

After an order has been processed and handed to the carrier, delivery time depends on the destination, shipping service selected, carrier operations, weather, and other circumstances.

As a general estimate, standard delivery may take approximately 5–7 business days after shipment for many Canadian destinations.

This is an estimate only and is not a guaranteed delivery timeframe.

Rural, remote, northern, or otherwise difficult-to-service destinations may require additional transit time.

The delivery estimate shown at checkout or provided by the carrier may differ from these general estimates and should be considered the most relevant estimate for the particular shipment.

5. Shipping Confirmation and Tracking

When available, ADVITALS will provide shipment confirmation and tracking information after your order has been shipped.

Tracking information may take some time to become active after the carrier receives or scans the shipment.

Customers should use the carrier's tracking information to monitor the shipment's progress and estimated delivery date.

ADVITALS is not responsible for inaccuracies in carrier tracking information or carrier-provided delivery estimates.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify your:

Full name
Street address
Unit, apartment, or suite number, where applicable
City or municipality
Province or territory
Postal code
Telephone number, where requested

If you notice an address error after placing an order, contact ADVITALS as soon as possible at support@advitals.ca

We will make reasonable efforts to correct an address before the order is shipped, but we cannot guarantee that an address can be changed after an order has entered the fulfillment or shipping process.

7. Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer provided an incorrect, incomplete, or invalid shipping address, additional shipping or handling charges may apply if the parcel must be redirected, returned to ADVITALS, or reshipped.

Where additional charges are required, ADVITALS will communicate with the customer before arranging reshipment where reasonably practicable.

If the parcel is returned to ADVITALS because of an incorrect or incomplete address, the customer may be responsible for reasonable additional shipping costs associated with reshipping the order, subject to applicable law and the circumstances of the order.

8. Carrier Delays

Delivery dates and transit times provided by ADVITALS or a shipping carrier are estimates and may be affected by circumstances outside our reasonable control.

Delays may occur because of:

Severe weather
Winter storms
Natural disasters
Carrier service disruptions
Labour disruptions
Statutory holidays
High seasonal shipping volumes
Transportation or logistical disruptions
Incorrect or incomplete address information
Remote-area transportation limitations
Security or operational issues
Other circumstances outside ADVITALS's reasonable control

ADVITALS does not guarantee a specific delivery date unless a specific guaranteed delivery service has been expressly purchased and confirmed.

9. Missing or Delayed Parcels

If your order has not arrived within a reasonable period after the carrier's estimated delivery date, please contact ADVITALS as soon as possible.

We may review the tracking information and, where appropriate, contact the carrier or initiate a carrier investigation.

Please provide your order number and any relevant tracking information when contacting us.

Customers should not assume that a tracking status such as "delivered" necessarily resolves the matter. If you have not received a package that the carrier records as delivered, contact ADVITALS promptly so that we can investigate the situation.

Carrier investigations and claims may be subject to deadlines established by the applicable carrier. Customers should therefore report missing or potentially misdelivered parcels as soon as reasonably possible.

ADVITALS will work with the customer and carrier in good faith to investigate delivery issues and determine an appropriate resolution, subject to the circumstances and applicable law.

10. Damaged Packages or Products

If your shipment arrives visibly damaged, please document the condition of the package before opening it where reasonably possible.

If a product inside the shipment is damaged, please contact ADVITALS as soon as possible and provide:

Your order number
Photographs of the damaged product
Photographs of the exterior packaging
Photographs of any shipping label or visible damage
A description of the issue

Please retain the damaged product and packaging until ADVITALS or the carrier confirms that they are no longer required.

Additional information may be requested where necessary to investigate a shipping claim.

Please also review our Return & Refund Policy for information about damaged or defective products and applicable remedies.

11. Missing Items From an Order

If an item appears to be missing from your order, please contact ADVITALS as soon as possible after receiving the shipment.

Please provide your order number and identify the missing product.

We may review the order records, packing information, shipment details, and carrier information to determine what occurred.

Where appropriate, ADVITALS may request photographs of the package and its contents to assist with the investigation.

12. Multiple Shipments

Depending on product availability, order size, fulfillment requirements, or other circumstances, an order may occasionally be shipped in more than one package.

If an order is shipped separately, tracking information may be provided for each shipment where available.

Customers should allow the applicable delivery timeframe for each shipment before reporting an item as missing.

13. Unclaimed or Refused Shipments

If a shipment is returned to ADVITALS because it was refused, unclaimed, undeliverable, or could not be delivered because of information provided by the customer, additional shipping or handling costs may apply to any requested reshipment, subject to applicable law.

If a package is returned to ADVITALS, we will contact the customer where reasonably practicable to determine whether the order should be reshipped, refunded, or otherwise handled in accordance with our applicable policies.

Any refund will be subject to our Return & Refund Policy and applicable law.

14. Rural, Remote, and Northern Locations

Shipping to rural, remote, northern, or other locations may involve additional transit time or shipping charges.

Certain carriers or shipping services may not be available for every postal code.

Where applicable, available shipping options and charges will be displayed during checkout.

15. Orders During Promotions and High-Volume Periods

During major promotions, sales events, holidays, product launches, or periods of unusually high demand, order processing and delivery may take longer than normal.

We will make reasonable efforts to process orders as quickly as possible and will communicate significant delays where appropriate.

16. Shipping Restrictions

Certain products, destinations, quantities, or shipping methods may be subject to restrictions imposed by applicable laws, carriers, manufacturers, or other service providers.

If a product cannot legally or practically be shipped to a particular destination using an available service, ADVITALS may contact you to discuss available options or cancel the affected portion of the order and provide an applicable refund.

17. Local Pickup

Where local pickup is available, customers will receive confirmation when their order is ready for collection.

Please do not visit the store to collect an online order until you have received confirmation that the order is ready.

Local pickup is available from:

ADVITALS Nutrition and Supplements
440 Erb Street West
Waterloo, Ontario, Canada

Customers may be required to provide order confirmation or other information reasonably necessary to verify the order before it is released.

18. Delivery to Third Parties

If you request that an order be delivered to another person, business, workplace, hotel, building, concierge, mailbox service, or other third party, you are responsible for providing accurate delivery information and ensuring that the recipient is able to receive the shipment.

Once the carrier confirms delivery to the address or recipient provided at checkout, ADVITALS may rely on that delivery confirmation when investigating a delivery issue, subject to the circumstances and applicable law.

19. Order Changes and Cancellation Before Shipment

If you need to change or cancel an order, contact ADVITALS as soon as possible at support@advitals.ca.

We will make reasonable efforts to accommodate a request received before an order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, changes or cancellations may no longer be possible.

If an order cannot be cancelled before shipment, the applicable provisions of our Return & Refund Policy will apply.

20. Delivery Estimates and Consumer Rights

ADVITALS makes reasonable efforts to provide accurate processing and delivery estimates.

Nothing in this Shipping Policy is intended to waive, restrict, or remove any rights or remedies that customers may have under applicable consumer protection legislation.

In particular, where applicable consumer protection legislation provides cancellation or other remedies because an order has not been delivered within a legally prescribed period, those statutory rights continue to apply.

For Ontario customers, applicable consumer protection legislation may provide rights relating to internet agreements and delivery where specified legal requirements are not met.

21. Shipping Policy and Other Policies

This Shipping Policy should be read together with the following ADVITALS policies:

If a mandatory provision of applicable law provides a customer with rights that differ from or exceed those described in this policy, the applicable legal requirement will prevail.

22. Changes to This Shipping Policy

ADVITALS may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, rates, Website, business practices, or applicable legal requirements.

When changes are made, the "Last Updated" date at the top of this page will be revised.

The shipping terms displayed at checkout for a particular order will apply to that order, subject to applicable law.

23. Contact Us

If you have questions about shipping, tracking, delivery, or an order, please contact ADVITALS: